Terms Of Service

Quotes and pricing

Prices shown on this website are from prices. They are a genuine starting point, not a fixed quote for your property – the final figure depends on property size, construction, access and how far the problem has gone.

You get a written quote before any work starts.

Our 5% price beat

If you have a written quote from another licensed Melbourne pest control business for the same scope of work, send it to us before booking and we will beat it by 5%. It needs to be a genuine written quote for comparable work – we cannot match a verbal figure or a quote for a smaller job.

Warranties

Warranty periods vary by service and are stated on your invoice – for example twelve months on proofing work and six months on treated wasp nest sites. If covered activity returns within the warranty period, we return at no charge.

Warranties do not cover: new activity arising from a different entry point created after our work; damage or entry caused by storms, renovation or other trades; re-entry through a shared roof cavity or wall in a townhouse, unit block or terrace where we could only treat your portion; or a property where recommended proofing was quoted and declined.

What we need from you

• Safe access to the areas being treated, including roof void and subfloor entries where relevant.
• To be told about pets, aquariums, chickens, beehives, pregnancy, allergies or chemical sensitivities before we attend, so the technician can plan around them.
• Any preparation we ask for – for bed bug and flea work in particular, preparation materially affects the result.
• To follow the after-care advice we give you. Spraying supermarket products over our treatment can actively undo it.

Access and safety

Our technicians will not enter a roof void or subfloor where access is unsafe, and will not work at height without appropriate equipment. If we cannot safely reach an area we will tell you and adjust the quote rather than pretend it was done.

Cancellations

Let us know as early as you can if you need to reschedule. We do not charge a cancellation fee for reasonable notice. If a technician attends at the agreed time and cannot get access, we may charge for the attendance.

Payment

Payment is due on completion unless we have agreed other terms in writing, which is common for commercial programs. We do not collect payment details through this website.

What we will not do

• Relocate a possum off your property, or trap a ringtail without a permit – both are unlawful under the Wildlife Act 1975 (Vic).
• Exterminate a honey bee colony. We refer bees to a beekeeper for live relocation.
• Guarantee a rental bond outcome. That decision rests on the whole condition report and is not ours to make.
• Quote a treatment where our inspection finds none is needed.

Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law. Our services come with guarantees that cannot be excluded.

Questions

Call 0435 073 966 or email info@pestcontrolarmy.com.au.